Contact

Talk to the team behind the software

Demonstrations, licensing, technical questions and partnerships all come through here. Tell us which one you need and we will put you in front of the right person.

Typical first response
1 working day
Countries deployed
35+
Supporting investigators since
2009

Send us a message

Please do not include case details, operational information or any evidential material in this box.

How we handle your details

We use what you send here only to answer your enquiry. This website stores nothing. Your message is delivered straight to a Kinesense mailbox and is not saved to any database or passed to any third-party form service.

To ask what we hold, or to have it deleted, email: info@kinesense.com.

Where we are

Offices and regional numbers

Head office is in Dublin. Regional numbers are answered during local business hours.

Ireland (head office)

Kinesense Ltd79 Merrion SquareDublinIrelandEircode D02 TN27
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Already using Kinesense

Getting technical support

Everything comes to one mailbox, and the subject you choose decides who picks it up.

Send us a message with Technical support selected, or call the number for your region during local business hours. Please do not send case material, operational information or evidence by email.

Questions

Before you write

How quickly will I hear back?

We aim to reply to every enquiry within one working day. If your question is urgent, the phone number for your region is above and is answered during local business hours.

Can I see the software running on our own footage?

Yes. Choose "See a demo" and tell us what kind of footage your team works with, and we will arrange a demonstration built around it rather than a canned example.

Do you support agencies outside Ireland and the UK?

Kinesense is deployed with law enforcement agencies in 35+ countries, supported by a network of certified partners. Tell us where you are based and we will point you at the right team.

We resell or integrate forensic tools. Who do we talk to?

Choose "Partnership or reseller" and include the regions you cover. Partner enquiries go to the same mailbox and are picked up by the commercial team.

What happens to the details I send?

They are used to answer your enquiry and nothing else. This website stores nothing: your message is delivered straight to a Kinesense mailbox and is not saved to any database or passed to a third-party form service.

To ask what we hold, or to have it deleted, email info@kinesense.com.

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Format support

3000+ video formats

Anything playable in Windows Media Player, VLC or FFmpeg is supported, without the manufacturer's original player. Have a format that isn't listed? Our engineers have 17 years experience of dealing with difficult formats.