Privacy Policy

We have developed this privacy statement because we want you to feel confident about the privacy and security of your personal details when you visit or use the kinesense.com website.

By using the Kinesense website or by registering as a user of any services provided by Kinesense, you agree to our use of your data as set out below.

This Website collects some personal data from its users. We may update this privacy policy from time to time, so you should check this policy each time you give us personal information or use our website.

You have the option to register on the Kinesense.com website where you will need to provide us with some personal details (Data) to complete registration.

Personal Data We May Collect

• Your name and address
• Email address
• Organisation name
• Telephone contact number
• Personal description and images

Automatically Collected Information

We may also collect, and our third party providers of newsletters, adverts and content may collect information about where you are on the internet ("User Information"):

• The URL you came from
• IP address
• Domain types (like .ie and .com)
• Your browser type
• Country and telephone area code of your location
• Pages of our website viewed during your visit
• Advertisements you clicked on
• Search terms entered on our website

Methods of Processing

The Data processing is carried out using computers and/or IT enabled tools, following organisational procedures and modes strictly related to the purposes indicated.

In addition to the Owner, in some cases, the Data may be accessible to certain types of persons in charge, involved with the operation of this Website (administration, sales, marketing, legal, system administration) or external parties (such as third-party technical service providers, mail carriers, hosting providers, IT companies, communications agencies) appointed, if necessary, as Data Processors by the Owner.

Security Notice

While Kinesense makes all commercial efforts (use of encryption) to protect our customers' privacy, customers should be aware that information disclosed while connected to the Internet is transferred to the Kinesense servers over a publicly available telecommunications network. Kinesense cannot be held responsible, and accept no liability, for unauthorised access to the public network beyond its reasonable control and all information provided by customers is done entirely at the customers' own risk.

We use information held about you in the following ways:

• Administer our website services including reporting
• Inform you of products and services relevant to your needs
• Studies, research and development
• Customer surveys
• Carry out our obligations arising from any contracts entered into between you and us
• Provide you with information, products and services that you request from us
• Provide information about other goods and services similar to those you have purchased or enquired about
• Where required by law or in connection with legal proceedings or disputes
• Any other uses set out in the terms and conditions for use of our services
• Processing necessary for compliance with a legal obligation
• Processing related to tasks carried out in the public interest or in the exercise of official authority

We use the following service providers to run this Website and to handle the enquiries it receives. Data may be shared with them as follows:

Hosting & Security

Cloudflare (Cloudflare, Inc.) - This Website is hosted on Cloudflare. Cloudflare Turnstile checks that submissions to our contact, demo request and newsletter forms come from a person rather than an automated script, and may set a cookie when you submit one of those forms.

Email & Forms

Microsoft 365 (Microsoft) - Messages sent through our contact, demo request and newsletter forms are delivered to our mailbox using Microsoft 365. Trial requests are collected through Microsoft Forms.

Tracking & Analytics

Google Analytics (Google Ireland Limited) - We use Google Analytics to understand how this Website is used: the pages viewed, how visitors arrived, approximate location (country and city), device and browser type, which downloads are clicked, which videos are played and how much of them is watched, which FAQ questions are opened, the words typed into the search box on our blog and tips pages, clicks on our phone numbers and email addresses, use of the Talk to us widget, and when one of our contact, demo request, newsletter or Talk to us forms is sent successfully. It records that a form was sent, and for the contact form which topic was chosen, but never what you wrote in it or your contact details. Please do not type personal information into the search box. Google Analytics does not log or store IP addresses, and we do not use it for advertising. Its data is kept for no longer than 14 months. Google may process this data in the United States under the EU-U.S. Data Privacy Framework.

Google Tag Manager (Google Ireland Limited) - We use Google Tag Manager to load and manage our Google Analytics tags. It does not set cookies of its own, and it is only loaded when Google Analytics is allowed to run.

If you visit from the European Economic Area, the United Kingdom or Switzerland, Google Analytics and Google Tag Manager stay off until you choose Allow on our cookie notice. If you visit from anywhere else, they run by default and you can switch them off at any time. To decide which applies, the Website asks our server which region your connection comes from. Cloudflare works this out from your IP address; the answer is used only for this purpose, and neither your IP address nor your location is stored. If the region cannot be determined, the notice is shown.

Cloudflare Web Analytics (Cloudflare, Inc.) - We use Cloudflare Web Analytics to count page views and measure page load performance. It does not use cookies or local storage, does not fingerprint your device and does not track you across other websites, so it runs without asking for consent.

For visitors from the European Economic Area, the United Kingdom and Switzerland, the legal basis for Google Analytics and Google Tag Manager is your consent (Article 6(1)(a) GDPR). For other visitors it is our legitimate interest in understanding how this Website is used (Article 6(1)(f) GDPR), and you can object at any time. The legal basis for Cloudflare Web Analytics is our legitimate interest in keeping this Website working well and useful to its visitors (Article 6(1)(f) GDPR).

Support & Contact Management

Capsule CRM (Zestia Ltd, UK) - This service allows us to manage support and contact requests received via email or other means, such as the contact form.

Personal Data shall be processed and stored for as long as required by the purpose they have been collected for.

• Personal Data collected for purposes related to the performance of a contract shall be retained until such contract has been fully performed.
• Personal Data collected for the purposes of the Owner's legitimate interests shall be retained as long as needed to fulfil such purposes.

The Owner may be allowed to retain Personal Data for a longer period whenever the User has given consent to such processing, as long as such consent is not withdrawn. Furthermore, the Owner may be obliged to retain Personal Data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority.

Users may exercise certain rights regarding their Data processed by the Owner. In particular, Users have the right to do the following:

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us: